Account configuration / email in file
We will set up your account after payment has been received and we and/or our payment partner(s) have reviewed the order(s) for fraud. It is your responsibility to provide us with an email address that is not @ the domain(s) under which you are registering. In the event of an abuse issue or if we need to contact you, the primary registered email address will be used for this purpose. It is your responsibility to ensure that the registered email address is current or current at all times. If you have a domain name registered with Aero TV, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. Aero TV is not responsible for a lapsed registration due to outdated contact information associated with the domain. If you need to verify or change this information, you must contact us by email. Providing false contact information of any kind may result in termination of your account. In dedicated server purchases or high-risk transactions, it will be necessary to provide government-issued ID and possibly a scan of the credit card used for the purchase. If you do not meet these conditions, the order may be considered fraudulent and be refused.
Our support team will do everything they can to help you move your site to us. However, transfers are provided as a courtesy service and we cannot guarantee the availability, possibility or time required to complete an account transfer. Every hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which can make it extremely difficult, if not impossible, to migrate some or all account data. We will do our best, but in very rare cases we may not be able to assist you with a data transfer from an old host.
Free transfer services are available for 30 days from your signup date and only available if your previous hosting company uses cPanel. If your previous company operated a non-standard control panel, there may be a migration fee.